MTC Medical provides the medical services at many of the facilities we operate. The medical team at each site is led by a health services administrator or HSA.

All of us at MTC want to take a moment to salute each one of our HSAs, knowing they represent the determination and fortitude of every member of their team at each facility where MTC Medical has a presence.

In this story, we feature Araceli Canada, the HSA at the Otero County Processing Center in Chaparral, NM. Dora Orozco is the warden.

Warden Orozco: “It’s a hard job. She comes to work everyday with a positive attitude, with no complaints, and has done an amazing job.”

Araceli: “The day is never the same, you’re always going to come up with new challenges that you have to figure out how to solve them.”

Warden Orozco: “She has an RN background. Here, lately, because of the shortage of nurses, she’s been covering shifts at night, she’s been covering on the weekends, and she’s been staying late.”

Araceli: “To be a nurse, you have to care. When I was going through school and everything, I already knew I wanted to be a nurse, because I cared. I wanted to give patients what they needed. So, I think it’s just having the heart, having the desire that you really want to help people. It’s not just, ‘MTC is BIONIC’. The people that work here actually have to feel that way and want to provide help to these individuals that we care for. We have to stand up for the patients a lot more here than you would out in the community. We have to be their voice.”

Warden Orozco: “That department is doing amazing. They keep their heads high and run that department. It’s clean, it’s efficient, and they work as a team.”

Araceli: “I can say that my staff has stepped it up with as much work load as we have and less staff that we have.”

Warden Orozco: “She’s there to help them whenever they need her. If there’s a nurse that didn’t come in because of COVID, she goes in there and helps them and has their back and reassures them that everything’s going to be okay.”

Araceli: “They’ve been busting, they’ve been stepping up, covering, and staying late, doing 16-hour shifts. I love my staff, they’ve been very wonderful.”