Team Approach: HSA Tiffany Graves
The MTC Medical division provides the medical services at many of the facilities we operate. The medical team at each site is led by a Health Services Administrator, or HSA.
All of us throughout MTC want to take a moment to salute each one of our HSAs, knowing they represent the determination and fortitude of every member of their team at each facility where MTC Medical has a presence.
In this story, we pay tribute to Tiffany, the HSA at the Texas Civil Commitment Center in Littlefield, TX. Wayne Schmoker is the facility administrator.
Tiffany: “This is a treatment facility, so it’s not a correctional facility. So, we have a lot of mental health, we have a lot of chronic care. I like being here and being able to help.”
Administrator Schmoker: Well, she has a ‘can do’ attitude. There’s nothing that’s too big for her, there’s never anything that I’ll ever ask her to do that she’s ever hesitated about doing. She’s all in, and wants to see the success of this place, not just in her medical department, but the facility as a whole. She’s one of the first ones to roll her sleeves up and jump right in and help out wherever she’s needed.
Tiffany: Here we have a close group, medical team. We see the residents as human.
Administrator Schmoker: Tiffany and her medical team have had a major impact her on our facility, the energy that she has, the things that she does for the client population, the staffing.
Tiffany: I love our staff here. I can’t say anything bad about our staff, everyone here. There’s not a group that says, ‘well, that’s not my job’; we’re always willing to help. So, everyone works together. We make sure we’re there, and that we have a great support system. Not just only at work, but outside of work. We’re all just so close, kind of like a little family here.
Administrator Schmoker: The whole team, every one of them, they jump right in and do whatever needs to be done. Their first and foremost concern in this facility is the health and well-being of these clients that we have.
Tiffany: “I’m just blessed to be here.”